Every Lunaya piece is made by hand in our family workshop in Jaipur, so it may look slightly different from the photos. That's the mark of a real person making it for you. If it isn't quite right, here's how we'll sort it.

Free exchange within 7 days
If you change your mind about the colour, size or style, you can exchange any piece within 7 days of delivery, at no cost.

• Email hello@lunayajewelry.com with your order number and the piece you'd like instead.
• The piece must be unworn and in its original pouch and box.
• We arrange the pickup and send your new piece, free.
• If the new piece costs more, you pay the difference. [If it costs less, we'll give you the difference as store credit.]
• [Engraved or custom-made pieces can't be exchanged.]

Returns for manufacturing defects
If your piece arrives with a manufacturing defect, such as a loose stone, chipped enamel or a broken clasp, email us within [7 days] of delivery with your order number and clear photos or a short video. Once we've checked it, we'll collect the piece at our cost and refund you [to your original payment method; for cash-on-delivery orders, by bank transfer or UPI].

We don't offer returns or refunds for pieces without a defect, but those can still be exchanged within 7 days of delivery.